We’re here to help
Support without the runaround.
Questions, feedback, or need a hand getting set up? Reach the Station Pilot team directly.
Email support
Tell us what you need.
For product help, account questions, feedback, or privacy requests, email the Station Pilot support team. Never include passwords or verification/reset links.
Email SupportCommon questions
A quick answer may be right here.
- What is the latest release status?
- Version 1.1 is now available on the App Store, released October 7, 2026. Download the current app for free.
- Can I use the same account on more than one iPhone?
- Build 50 supports backup and synchronization between iPhones signed into the same Station Pilot account. Allow sync to complete before switching devices. Conflicting edits to the same station may require review. Anyone using that account can access its notebook; separate team roles and invitations are not provided.
- Where do I contact support?
- Email support@stationpilotapp.com. There is no support tab inside the app. Include your app version and a short description of the issue; never send your password or verification links.
- Do I need to be good with computers to use Station Pilot?
- No. Station Pilot is designed to feel as familiar as keeping a notebook, with the organization and convenience of an iPhone app.
- Who is Station Pilot made for?
- Station Pilot is made for gas station owners who use a notebook, handwritten sheets, or scattered notes to record daily sales and expenses. It keeps that familiar routine simple while organizing sales, fuel, shifts, expenses, payroll, lottery, deposits, and notes on iPhone.
- Can I organize more than one station?
- Yes. Station Pilot is designed so an owner can keep one or several stations organized in the same consistent workflow.
- What does Station Pilot cost?
- The current app is free. Build 50 does not introduce subscription charges. A free trial and paid plans for one or multiple stations are planned for a future update; final terms will be shown before you choose to subscribe.
- What device is Station Pilot designed for?
- Station Pilot is currently designed for iPhone. Other platforms will be announced if they become available.
- How is my business information handled?
- Your digital notebook saves on your iPhone first. When signed in and connected, automatic account backup sends a recovery copy through Station Pilot’s services. Build 50 also improves synchronization between iPhones using the same account. Read the Privacy Policy linked on this page for account, notebook, and analytics details.
- What happens if I lose or replace my iPhone?
- Sign in on the replacement iPhone with the same verified Owner Account and restore the latest completed account backup. Changes saved only offline cannot be recovered from the account until their backup completes. Backup details are available in Backup & Restore.
- How do I create an account and verify my email?
- Choose Create Account on the iPhone sign-in screen, complete the fields, and open the verification email. Tap its confirmation link to return to Station Pilot, then continue or sign in. If needed, use Resend Verification and check your spam folder.
- How do I reset my password?
- Choose Forgot Password on the sign-in screen and enter your account email. Open the latest reset email and tap its link to open Station Pilot. Enter and confirm a new password, save it, then sign in with that password. For an expired link, request a new email. Never send support your password or verification/reset links.
- Why can’t another owner account open this notebook?
- A populated installation protects its notebook for the original linked owner. Sign in with that Owner Account. To use a separate independent account, use another device or a fresh disposable installation with no retained notebook. Do not delete an existing notebook just to switch accounts.
- Where are Sign Out and Delete Account?
- From My Stations, tap the account icon to open Account & Settings. Sign Out is in the Owner Account section. For deletion, open Account Management → Delete Account & All Data. Deletion requires typing DELETE and confirming your password; Cancel leaves the account and notebook intact. Signing out is not account deletion.
- What is the guided daily workflow?
- In version 1.1 Build 50: Paid Outs & Checks → Enter Day Sales → Gas Reconciliation & Fuel Delivery → Credits from Supplier → Expenses → Other Income. Payroll is separate. Version 1.1 became available on the App Store on October 7, 2026.